how to cancel auto-renewal on mtn data plans (2023)


Have you been getting those MTN data auto-renewal messages and looking for an easy way to opt out? Well, don’t worry, because, in this quick and straightforward guide, I’ll walk you through the steps to opt out of MTN’s data auto-renewal feature.

MTN’s auto-renewal option is available for their data subscriptions, and when activated, your data plan gets automatically renewed once it expires. But fret not, I’ll give you a comprehensive, step-by-step guide on how to disable auto-renewal on MTN Data Plans.

Here’s what you need to do:

  1. Dial *312# on your phone.
  2. Select “Data Plans” (Option 1).
  3. Choose “Next” (Option 99).
  4. Opt for “Manage Data” (Option 12).
  5. Click on “Cancel Auto-Renewal” (Option 3).
  6. Select the specific bundle you want to opt out of.
  7. That’s it! You’re done.

Sometimes, it happens that users unintentionally sign up for auto-renewal, or maybe they intentionally set it up, but later on, they decide to switch data plans. In such cases, you’ll have to instruct MTN to stop automatically renewing your previous data plan. Just let them know that you want the service disconnected on your line.

How To Cancel Auto-Renewal On MTN Via USSD Code

This is considered the simplest method to deactivate auto-renewal on your MTN line. To use this method, all you have to do is to open your phone dial pad and dial *131*1*9*3# and you will see your active data plan with auto-renewal, simply select the data plan and reply with 1 to cancel the auto-renewal.

How To Deactivate MTN Auto Renewal Via myMTN App

myMTN app is the official mobile application for MTN users and with the application, you can manage your data subscription, subscribe to a data plan and lots More. The application is available on both the play store and the iOS Store.

To use this option in cancelling auto-renewal, simply download the myMTN app and Install it on your Android phone or iPhone.

Open the app and log in with your phone number with the active auto-renewal, navigate to my subscriptions from the home menu of the app and you will see the auto-renewal option with a toggle switch attached to it, simply toggle it off.

How To Deactivate MTN Auto Renewal Via SMS

The SMS option is another Active way to cancel auto-renewal on MTN and once you send a specific command to 131, the auto-renewal will be deactivated for you immediately.

In order to use this option, all you have to do is to send No+Subscription Code to 131. Simply open your phone SMS and create a new message, type No+Subscription Code and send it to 131.

How To Stop Auto Renewal On MTN Via Customer Care

You can as well stop auto-renewal by calling MTN on chatting them up on WhatsApp, all you have to do is to contact MTN customer care service.

If you want to call them, simply dial 180 and follow the instructions to select your preferred language. The selected preferred language is the language you will use to communicate with the call centre throughout the call.

Then listen to the voice further and enter the number you’re to tell to enter to cancel Auto Renewal. At the moment of writing this guide, you can use 1 > 1 > 2 to cancel the auto-renewal. Once you hear English, press 1, simply press 1, 1 and then 2.

All your calls to the MTN service centre are free of charge and no matter how long you used on the call to the MTN call centre, you won’t be charged a penny.

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