How to fix locked opay account in 2023

The OPay mobile application was developed with the goal of helping make online transactions simple and easy like other competitor apps on the Google Play Store. It allows you to purchase airtime and mobile data, send and receive money, and lots more like paying bills all without owning a bank account.

Is your OPay account locked? this post will teach you simple steps to unlock your OPay account. OPay is owned by the same Chinese company that owns the browser, Opera Mini, and is rated as one of the most popular payment processors in the country right now.

Having your account locked, in plain terms, means you cannot carry out any activity on the application or Your machine and you have to unblock the OPay account be it a virtual top-up, receiving and transfer of funds, payment of bills, and others.

Is your OPay account locked and you can’t make transactions? Try out these methods below as attempts to fix all your issues on OPay.

• Complete your account registration fully by verifying your email address and phone number. 
• Enter and link your BVN to your OPay account.
• Complete your KYC (Know Your Customer), KYC levels are set by the Central Bank of Nigeria to prevent identity theft and financial fraud. OPay provides up to 4 KYC levels including the agents level.
• Contact OPay through their customer care line, email address, or social media accounts.

Guide to unlocking your blocked OPay Account

Below are steps on how to fix or unlock your OPay Account to give you access to your money.

1. Contact OPay customer representative

First and foremost, if you want to unlock your OPay account, you need to contact the OPay customer care support team. Using their various channel such as Email, in-app support features, or by calling their customer support hotline. Ensure you provide your account details and the reason for your being frozen so that the customer care agent can assist you in resolving the issue.

2. Submit the required information

In some cases, to unfreeze your account, OPay may require additional information such as proof of address, valid means of identification, and proof of payment for any outstanding debts. After submitting your details, the OPay agent will review them and take the necessary steps to unlock your account.

How to contact OPay customer care directly

OPay WhatsApp contact

Do you need help right now with your OPay POS machine? Contact OPay customer service via chat at +234 (01) 8888329.

OPay Address

Alexander House, Otunba Jobi Fele Way. Ikeja. Lagos, Nigeria.

Our office service hours are Monday – Friday from 9 AM to 5 PM (WAT)

OPay customer representative Email Address

Do you have a question regarding your OPay POS business? You can help yourself through the OPay email channel – [email protected]

OPay POS Fraud related issues

For fraud-related issues please contact OPay via email and they will respond immediately at [email protected]

How to apply for OPay POS in Nigeria

Once you have installed the software, you can accept payments via Opay. Here is a step-by-step guide on how to apply for Opay POS.

1. Download and install the Opay Business app on your phone.
2. If you already have an Opay account that you opened using the regular Opay app, you may skip the above step.
3. If you already have an account, you must select “Merchant” from the Opay Business app login page.
4. Next, log in using your credentials, such as your phone number and password.
5. Once logged in, click on the “My POS” tab icon.
6. Find the “Apply for POS” tab icon and click on it.
7. You will be directed to a page where you will select the type of POS machine you want to apply for and where you will pick up the machine.
8. Once you have selected your preferences, tap on the “Next” tab.
9. Next, provide your last three months’ bank statements and one or two emergency contacts. The requirements will depend on the type of POS machine you are applying for.
10. To finish this step, tap on the “submit” tab to submit the data.
11. Once you submit, you will be required to pay the caution fee and provide other necessary details about you, such as a photo of a valid government ID and a photo of your shop where you will be using the POS machine.
12. After you have submitted all the documents and met the requirements, its agents will take up to one week to review your application. The approval mostly depends on the amount and number of transactions on your bank statement report. If your application goes through, you’ll receive a notification through a text message, phone call, or email address.

OPay USSD transfer codes

*955# is the unique Opay USSD code designed for customers to perform banking transactions including money transfers, airtime, and data purchases, making withdrawals, funding betting accounts, account creation, and so on.

The Opay transfer code is *955#, Select the option “Transfer” option, enter the recipient’s account or phone number, enter the amount you want to transfer, and then input your Opay PIN to complete the transfer.

To make it simpler, here’s how to transfer money on Opay via USSD code.

1. Open the dialer app on your phone and dial *955#
2. Select the option for “Transfer”
3. Select “1” for Opay or “2” for transfer to other banks
4. Select the bank you want to transfer money to if not Opay
5. Enter the recipient’s account/phone number
6. Enter the amount you want to transfer
7. Then, input your Opay PIN to authorize the transaction.

How to delete my Opay account?

To delete your Opay account, you will need to follow the below instructions:

1. Login to the email address that you used to register your Opay account, make sure it is the same email address.
2. You will then need to compose an email, clearly stating that you want your Opay account to be cancelled, deleted, or deactivated.
3. Make sure that the subject of your email clearly states your intention e.g. “Request to delete Opay account”
4. Send the email to [email protected]
5. Once your email is received, Opay will process your request and delete your account.

FAQs on OPay in Nigeria