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How to choose the right internet service provider for your organization

Finding a reliable and fast ISP for your organization might be a huge assignment as you have to look out for a bunch of factors. So, how do you choose your ISP? In this post, we will be highlighting several factors that you need to keep in mind after you’ve searched for “best and affordable internet service providers near me” on Google. Best Internet Service Providers in Nigeria for 2022 – Speed and reliability.

For most corporations and even residences, internet access plays a major role as other utilities. Most corporations use internet access for everything from customer communication (email, VOIP, etc) to credit card processing. In addition to industry needs, a steadily increasing amount of users at home are using the internet as their headwater of entertainment and this is a result of the growth of video streaming services like Netflix and social media like Twitter.

You can divide ISPs into many tiers, depending on what they offer. Tier 1 ISPs provide access to the internet directly and own network infrastructure. Tier 2 ISPs buy access from Tier 1 companies. In some places, Tier 3 ISPs exist that buy from Tier 2 resellers.

When you’re choosing an internet service provider (ISP), you want one that gives you a reliable speed for fair pricing. You’ll also want to know if the ISP has a good standing for customer service, additionally, it always aids if the ISP delivers extra perks like no-cost installation, no-contract options, etc. All internet providers have their own fortes, and it helps to pick one that overlaps with what you need the most. Here are the biggest issues to consider before selecting an ISP:

  • Plans and pricing
  • Speeds
  • Installation and equipment costs
  • Reliability and availability
  • Customer satisfaction ratings
  • Data caps and overage fees

What are the key factors to consider before choosing an ISP for your organization?

Type of Connection the ISP provides: Fibre, Copper, Microwave radio

The type of internet connection offered by internet service providers can vary and is very important when choosing the right internet service provider for your organization. For the best performance and higher speeds, you should pick an ISP that offers fiber broadband, preferred over copper and cable internet. Similar post – Common Wi-Fi issues and how to fix them for beginners.

Some ISPs also offer radio connections (wireless) by installing a receiver unit at your premises, on the bright side this reduces the hassle of laying down lines in a new place. However, that wireless internet may not achieve the performance of its fiber counterpart due to physical limitations, as radio connections are also affected by rainy seasons.

The ISP’s Service Level Agreements (SLA)

This is a bit technical part of choosing an internet service provider. An SLA is a contract between a service provider and a subscriber that defines what level of performance is expected from the service provider. Service Level Agreements or SLA consist of guaranteed services that your provider should offer you. This includes response/repair time, packet loss, jitter, latency, and uptime. Let us give you some examples of what you might expect from an SLA:

  • Jitter (variation in the delay of received packets) should be under 10ms
  • packet loss should never be higher than 5%
  • The network should be available for at least 99.99% uptime
  • Path MTU – 1500 byte packets should be allowed to traverse the network
  • Service quality should be outstanding
  • Latency should be 40ms or below
  • If your problem is critical, they should guarantee a response priority of about two hours or down.

What download/upload speed and latency does the ISP give you

When choosing the right internet service provider for your organization, one of the major things we look at is the download and upload speeds offered by the internet provider. Generally, you get a faster download speed with expensive plans. Apart from that, latency is an important factor for users who are into online gaming. While an ISP may offer latency lower than 5ms, you would still be comfortable even if it’s around 50ms.

One thing to note is that the download and upload speeds promised by some of the ISPs are mentioned in Mbps (Megabits per second) you should always enquire more about this. On the other hand, the numbers you see in your download manager or web browser are displayed in MBps (Megabytes per second). Here, 1 byte is equal to 8 bits which means a speed of 10Mbps will appear as 1.2MBps in your browser. So, you shouldn’t confuse the two when looking at the internet speed.

Fair Usage Policy (FUP)

If you’re a regular internet user, you might have heard about Fair Usage Policy (FUP). Almost every ISP provides an unlimited internet plan but throttles the network speed after you consume a certain amount of data depending on your plan.

For instance, an ISP offers you a 100Mbps speed with a 100GB data cap. Once you have used up the 100GB, the speed might be reduced to, for example, 10Mbps. This is because the ISP has limited bandwidth to offer. And if some users who are heavy downloaders take away all speed, then it will degrade the experience of other users. That’s why they put a limit in place.

Customer Support Of The ISP

Customer support is a key factor to consider when hunting for the right internet service provider for your organization, most often, it so happens that providers manipulate you to buy their products. But, once the monetary transaction is over, they won’t be there for your support. Ideally, post-installation, it’s not the norm that you contact your ISPs. You might have several questions such as upgrade inquiries, billing matters, service difficulties, etc. In all of these and other such cases, you need to contact the customer support system of the ISP.

How much speed do you need from your ISP?

Internet speedWhat you can do
0–5 MbpsCheck email, read news articles, stream in HD on a single device
6–40 MbpsStream in HD on 2–4 devices, do online gaming, run 1–2 smart devices
41–100 MbpsStream in 4K on 2–4 devices, play online games with multiple players, download large files quickly, run 3–5 smart devices
101–500 MbpsStream in 4K on 5+ devices, download very big files very quickly, run numerous smart devices
501–1,000+ MbpsStream in 4K on 10+ devices and do basically anything on lots of devices with no slowdowns

How fast should your upload and download speeds be?

You’ll want relatively fast upload speeds if you work or study from home and depend on a good internet connection to do things like attending Zoom meetings or uploading files to Google Drive.

Most internet connections have relatively slow upload speeds, but fiber internet gives you “symmetrical” speeds—meaning your uploads will be just as fast as your downloads. Not everyone will need symmetrical upload speeds, but it really comes in handy for upload-heavy tasks.

Uploading activities that use up bandwidth:

  • Attending Zoom meetings
  • Uploading files to the cloud
  • Hosting a Livestream
  • Uploading content to social media

Downloading activities that use up bandwidth:

  • Downloading files from Google Drive
  • Reading news articles
  • Playing online games
  • Streaming video

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