Common Wi-Fi issues and how to fix them for beginners. We’ve grown so accustomed to Wi-Fi being readily available for listening to music, streaming our favorite shows, and allowing us to work from home that we rarely think twice about being connected until we’re suddenly experiencing a Wi-Fi problem.
A loss of connection is disruptive to a daily routine, but most Wi-Fi issues are easy to fix, so you can get reconnected relatively quickly. When your Wi-Fi goes down, you can restore access on your own by troubleshooting some of these common problems.
Find the problem type:
- Phone: Try connecting to the Wi-Fi network with another device, like a laptop computer or a friend’s phone. If other devices can use the network, the problem is most likely with your phone.
- Network: Check whether your phone can connect to another Wi-Fi network, like at a friend’s house or a public network. If your phone can connect elsewhere, the problem is most likely with the network.
- Internet: If your phone connects to the Wi-Fi network but you still have no internet, the problem is most likely with your internet connection.
Common Wi-Fi issues and how to fix them for beginners:
Slow or no internet access in certain rooms or offices
Wi-Fi is radio waves, meaning your Wi-Fi router broadcasts in all directions from a central location. If your router is in a far corner of your house, then you’re covering a great deal of the outside world unnecessarily. If you can, move your router to a more centralized location. The closer you can put your router to the center of your coverage area, the better reception will be throughout your house.
If you have external antennas, you can try adjusting those, too. Alternating between fully vertical and fully horizontal positions can help reach in multiple directions.
If you live in an apartment building, other routers might be interfering with yours. Free software, like NetSpot on Mac and Windows (and Android) or Wi-Fi Analyzer for Android, can show you every wireless network nearby, and what channel they’re using. If your router overlaps with nearby networks in particular rooms, consider switching to a less congested channel.
If none of that helps, your home might be too much for one router to handle. Consider purchasing a wireless repeater or setting up an old router to serve as one to extend the range of your main router.
Slow internet everywhere, degraded internet service
If your Wi-Fi speed is slow no matter where you are, try plugging a laptop into your modem directly and test your internet speed using a site like speedtest.net. If speeds are still down, the problem is likely with your internet connection, not your router. Contact your ISP.
If that’s not the issue, it could be that your current wireless channel is overcrowded by your devices, or by those of other nearby networks. Consider changing the channel on your router in your router settings. Each router brand does that a little differently, though.
If that doesn’t help, performing a factory reset on your router and setting it up again may help. On most routers, there’s a Reset button that you can hold down with a paperclip. Do so for 30 seconds, and the router should default from factory settings.
If none of that works and your internet is fine on a wired connection, your router might be dying. Consider buying a new one. If the router seems fine, then it might instead be your modem, which could suffer connectivity issues if it’s on its way out.
Sometimes you run into a Wi-Fi issue with one particular device. It’s probably just a momentary network issue. Try turning off the Wi-Fi on your device, then re-enabling it. If that doesn’t work, do the same with your router by unplugging it and then plugging it back in 30 seconds later.
If that doesn’t help, or if the problem reoccurs, consider deleting your current network from the list of saved networks on your device, then reconnect again.
If you’re running Windows 10, search for “wifi troubleshooting” and open the result, which should be Identify and Repair Network Issues. That will go through a series of diagnostics that may restore connectivity. On MacOS, you can run Wireless Diagnostics. Hold the Options key and click the AirPort (Wi-Fi) icon on the menu bar. Find Open Wireless Diagnostics, and then follow the on-screen instructions.
If none of that works, consider rebooting the device.
If that’s no use, you may need to consider buying a new router.
Connections drop/Internet times out at random times
Is there some sort of pattern? Do connections drop whenever you use the microwave? It may sound weird, but some routers have trouble with this, especially on the 2.5GHz frequency, or if you’re using an older microwave with shield problems.
It could be that you’re experiencing interference from other networks or devices. If your neighbors are heavy Wi-Fi users at a particular time each day, this could be slowing you down. Changing your router’s channel might help. You can use NetSpot on Mac and Windows and Wi-Fi Analyzer for Android to show you every wireless network nearby. If yours overlaps with nearby networks, switching to a less congested channel in your router settings can help.
If that doesn’t work, try performing a factory reset on your router by pressing a paperclip into the miniature hole on it.
It might sound like a tired tip, but try resetting your modem by unplugging it and plugging it back in. If that doesn’t work, also try resetting your router the same way, assuming it’s a separate device.
Perform an isolation test by connecting a laptop or desktop to your router with an Ethernet cable. If this works, then the router is having a problem and may need to be reset. If there’s still no internet, though, you may have an outage. Contact your ISP.
If your router needs to be restarted regularly, consider giving it a full reset. On most routers, you’ll find a Reset button that you can hold down with a paperclip. Do so for 30 seconds, and the router should default from factory settings.
If that doesn’t work, your router may be on its way out. Your only real option is to return it if it is within its warranty period or to buy a new one.
Wi-Fi connection lost when logging back into the computer
This problem can crop up on Windows 10 due to an issue with Fast Startup. Fast Startup keeps certain processes running so you can log back in very quickly. However, this can sometimes cause a bug with the wireless driver that prevents it from reconnecting to Wi-Fi properly. In the short term, you turn off Fast Startup to prevent this problem. Search for Power Options in your Windows 10 search bar and go to this section of the Control Panel. Select Choose What the Power Button Does on the left-side menu, and then look at the new section Shutdown Settings. Find the option to Turn On Fast Startup and make sure it is deselected.
In the long term, your wireless network adapter may need to have its driver updated to fix any bugs causing this issue.
How to reset forgotten Wi-Fi password
If you really can’t remember your Wi-Fi password, and there are no notes or cards with it written down somewhere, you’ll have to reset your router. Use a paperclip to press the hidden switch in the pinhole on the back of your router for 30 seconds. It should then default to factory settings.
Log into your Wi-Fi app or administrator settings (which you can find by searching your IP address on your browser). Look for a list of currently connected devices and pinpoint the devices you don’t recognize. First, make sure these don’t represent connections you didn’t realize you had — each smart device will have its own connection, for example, and they can have some strange titles if you didn’t name them. Game consoles and TVs may also be connected.
If you’ve ruled out all your own potential devices, and there’s still a connection or two you don’t recognize, it’s possible someone else is hijacking your Wi-Fi network. In this case, look in your settings for an option to block these devices on your Wi-Fi, and ban their MAC addresses, if possible. Then change your Wi-Fi password, and reboot your router. This may not stop especially determined hackers, but it’s usually enough to kick unwanted guests off your network.
Wi-Fi has stopped working after the system update
This can happen with some operating system updates. Windows 10 updates in mid-2020 had bugs that stopped some users from connecting to their Wi-Fi networks or even seeing a Wi-Fi connection at all. Similar updates to iOS, Android, and other platforms also have created bugs in the past that disrupt Wi-Fi connections.
When something like this happens, it’s best to wait for a patch that fixes the problem. In the meantime, remove the update and roll back your system to an earlier version to help get your online connectivity back.
While routers can last for years without needing a replacement, keep in mind that some problems can develop with age — a router may start lacking support for new device updates and similar issues that prevent it from working properly (as seen when Apple discontinued the AirPort Extreme, for example). That’s a sign that it’s time to look for a new router.
The satellite routers on my mesh network aren’t connecting, Quick fix
Make sure that your satellite devices are powered up and turned on. If they are, try unplugging and replugging the problematic device and see if it will connect to your network then. If your router app allows you to restart a Wi-Fi point (Google’s Home app, for example, allows this), then reboot that point and see if this helps, too.
Google also allows you to run a test to make sure the network is set up properly. You can find Wifi points on the Home app, under Test mesh. If the test comes back with a weak or failed connection, you should try repositioning your satellite routers to be closer to your primary router. This also is a good tactic for any mesh system that keeps dropping its satellite points — they could be too far away from the primary point.
You can also double-check to make sure that your satellite router devices have a different SSID than your primary router. If they were accidentally all assigned the same SSID, then the mesh network may not be able to coordinate properly.
If your router still seems unable to connect, then make sure that nothing significant has changed for your network settings. For example, if your ISP WAN (wide-area network) type changed for some reason, you may have to go back into the settings for the router and make sure that the right WAN setting is chosen.
There are additional special cases where certain Wi-Fi technology can interfere with mesh networks, so it’s also a good idea to contact router support directly and explain your situation if nothing is working.
My smart device isn’t connecting to Wi-Fi – Google Home app, Alexa
First, make sure that your smart device and your router are both updated. Then try resetting your router and rebooting your smart device. You can either unplug and plug in the smart device, or check its app for a reboot option — the Google Home app, for example, has a Reboot tool under each device section that you can use.
If the device still isn’t connecting properly, try moving it next to the router and seeing if it connects then — distance and interference can make a difference, especially for smaller smart devices. You should also double-check to make sure that your smart device doesn’t need a Zigbee hub to operate, which is more common among older smart devices but a problem that still occasionally crops up.
If your smart device keeps dropping a Wi-Fi signal, especially during busy times of the day, check to see if your router supports automatic band switching for devices. If it does, try turning this feature off: Sometimes a router will try to switch a smart device to a different band, but the device isn’t ready for that, causing it to lose a connection. There may also be issues with connecting to a mesh router, and you may have to be very specific about your network connection to make smart devices work.
It’s also a good idea to check if your particular device is suffering from temporary bugs that make connecting to Wi-Fi difficult or impossible. Nest minis and HomePod minis have both encountered such errors in the past. In these cases, a fix is usually patched in before too long, so keep making sure that your device is updated. Sometimes operating system updates, like a new iOS patch, also can affect smart device performance.
Finally, there are a number of other router settings that may block smart devices. If you can’t find what’s wrong, call up support for that device and explain that you think your router is having trouble connecting.
My game console can’t connect to Wi-Fi (PS5 and Xbox Internet Issue)
First, check social media and Downdetector to make sure nothing is wrong with your gaming platform — sometimes Xbox Live or Playstation Network goes down for any number of reasons, but they’re typically back up again after a short period.
If everything looks all right there, reboot both your router and your game console and see if they can successfully connect. This is also a good time to test your internet connection. Major systems like Xbox and PlayStation have an option in their Settings menu to test your internet connection. On PlayStation, head to Settings, then Network, then select Test Internet Connection. On Xbox, go to Profile & System, select Settings, and in the General section, select Network Settings, where you will find an option to Test Network Speed & Statistics. This can provide more information about what’s going wrong, and even tips on what you may need to change.
If your console and router seem to be acting properly but Wi-Fi keeps dropping, you may want to try moving the two devices closer to each other to see if the Wi-Fi signal improves. Try to remove any material or objects between the console and router: Placing both in a high, clear location often brings the best results.
Issues connecting to wireless printer
First, make sure you are trying to connect to your Wi-Fi and not via Wi-Fi Direct — they are two different technologies. We also highly suggest the traditional routine of turning everything off and back on again, especially if your printer has connected to Wi-Fi successfully in the past. If your printer is far away from your router and keeps running into Wi-Fi errors, try moving it to a closer position.
If it looks like your printer is connected to Wi-Fi but you can’t get it to work, head into your printer settings on your computer and make sure the correct default printer is selected. Microsoft also has some troubleshooters you can run to see if they pick up on anything obviously awry.
We also suggest checking your router security, firewalls, and VPN security to see if any of them are identifying the printer as a strange device and refusing a wireless connection. You may need to disable certain firewalls or reconfigure security protocols to use your printer successfully. When all else fails, uninstall your printer drivers and reinstall the more recent versions to see if this makes a difference.
Amazon Sidewalk is a new service that started rolling out in June 2021 and has caused some consternation among those with Amazon devices because of its use of Wi-Fi beyond the home.
There are two important parts of Sidewalk to consider. First, any compatible device (Amazon Echos, newer Ring devices, etc.) will use BLE (Bluetooth Low Energy) to help facilitate smart device communication and strengthen the Wi-Fi network around your home. If your neighbors are already using your Wi-Fi (see that issue addressed above), they may find it easier, but otherwise not much will change.
However, Bridge devices can use Sidewalk to broadcast parts of your Wi-Fi band as far as half a mile away to accomplish similar goals. Bridge devices include the Echo Show 10, the Echo 4th-gen, the Ring Spotlight, and the Ring Floodlight Cam. Now, the signals these devices send are encrypted, but they also include information about your address and remain connected to your smart home. If that’s a concern for you, we have a guide dedicated to disabling Sidewalk with the Alexa app for now and seeing how the service develops in the future.
See if Your WiFi is Working on Other Devices
To find out if the problem is your computer or your router, you should try to connect to your WiFi network from another device, such as a smartphone. This will tell you if your problem is with your router or your computer.
Make Sure There Is Not an Internet Outage in Your Area
If you are still able to get online with one device, you should check to see if there is an internet outage in your area. This will let you know if the problem is with your network, or if this is an issue you can’t resolve on your own.
All you have to do is search for “outage map” and the name of your internet service provider (ISP), such as Comcast, Verizon, or Spectrum. You might also want to call your ISP to confirm whether there is an outage in your area and ask for any help to get your WiFi working again.
Remove Any Obstructions Blocking Your WiFi Signal
Your WiFi might not be working because your router is in a bad location. To get the best WiFi signal, make sure to put your router in a central location. Avoid putting your router near other electrical devices or metal objects, which can obstruct your WiFi.