What is the best AI Chatbot for your business in 2022?

This article shows you the best AI chatbot for your business in 2022. Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI-powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks.

For businesses in today’s digital world, one of the most effective ways to reach out to customers has to be through social media channels like Facebook, Instagram, Twitter, and LinkedIn. But managing these channels can be time-consuming, especially with the growing number of social media users worldwide. This is where artificial intelligence (AI) chatbots come in! These cleverly designed AI chatbot platforms can provide businesses with what’s known as conversational commerce. Companies use such platforms to create automated conversations with their customers on any social media channel or even within their websites and apps.

As the demand for chatbot software has skyrocketed, the marketplace of companies that provide chatbot technology has become harder to navigate as competition increases with many companies promising to do the same thing. However, not all AI chatbots are the same. To help companies of all sizes find the best of the best, we’ve rounded up the best 10 AI chatbots for specific business use cases.

What is an AI chatbot? AI-powered chatbots provide a more human-like experience, are capable of carrying on natural conversation, and continuously improve over time. While basic chatbot technology moves the conversation forward via bot-prompted keywords or UX features like Facebook Messenger’s suggested responses, AI-powered chatbots use natural language processing and leverage semantics to understand the context of what a person is saying.

AI Chatbots Platform Can Assist Companies In The Following Ways:

  • Increase customer engagement and interaction
  • Drive online sales and revenue
  • Boost customer loyalty
  • Improve brand awareness
  • Collect feedback from customers
  • Get real-time insights on customer behaviour
  • Automate marketing tasks
  • Assist with customer support

Did you know? The worldwide chatbot market will expand from $2.6 billion in 2019 to $9.4 billion by 2024.

  • By 2022, chatbots will have saved the world over $8 billion. (Juniper Research)
  • Chatbots will be used by 80 per cent of businesses. (Biz Insider)
  • C-level executives initiate 41% of online chat conversations with businesses. (Drift)
  • Chatbots are used by 24 per cent of enterprises, 15 per cent of mid-sized businesses, and 16 per cent of small businesses. (Spiceworks)
  • Chatbot services in India, the UK, Germany, and Brazil are high.– (Chatbots Life)

Best AI Chatbot for Customer Service – Netomi

Netomi’s AI platform helps companies automatically resolve customer service tickets on email, chat, messaging, and voice. It has the highest accuracy of any customer service chatbot due to its advanced Natural Language Understanding (NLU) engine. It can automatically resolve over 70% of customer queries without human intervention and focuses holistically on AI customer experience. Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. The company works with companies providing diverse products and services across a variety of industries, including WestJet, Brex, Zinus, Singtel, Circles Life, WB Games, and HP.

Best AI Chatbot for IT, HR and Business Ops – atSpoke

atSpoke makes it easy for employees to get the knowledge they need. It’s an internal ticketing system that has built-in helpdesk AI. It allows internal teams (IT help desk, HR, and other business operations teams) to enjoy 5x faster resolutions by immediately answering 40% of requests automatically. The AI responds to a range of employee questions by surfacing knowledge base content.  Employees can get updates directly within the channels they are using every day, including Slack, Google Drive, Confluence, and Microsoft Teams.

Best AI Chatbot for WordPress – WP-Chatbot

WP-Chatbot is the most popular chatbot in the WordPress ecosystem, giving tens of thousands of websites live chat and Web chat capabilities. WP-Chatbot integrates with a Facebook Business page and powers live and automated interactions on a WordPress site via a native Messenger chat widget. There’s an easy one-click installation process. It is one of the fastest ways to add live chat to a WordPress site. Users have a single inbox for all messages – whether taking place on Messenger or on webchat – which provides a really efficient way to manage cross-platform customer interactions.

Best Open Source AI Chatbot – Microsoft Bot Framework

The Microsoft Bot Framework is a comprehensive framework for building conversational AI experiences. The Bot Framework Composer is an open-source, visual authoring canvas for developers and multi-disciplinary teams to design and build conversational experiences with Language Understanding, QnA Maker, and bot replies. The Microsoft Bot Framework allows users to use a comprehensive open-source SDK and tools to easily connect a bot to popular channels and devices.

Best Agent Desk AI Chatbot – Zendesk Answer Bot

Zendesk Answer Bot works alongside your support team within Zendesk to answer incoming customer questions right away. The Answer Bot pulls relevant articles from your Zendesk Knowledge Base to provide customers with the information they need without delay. You can deploy additional technology on top of your Zendesk chatbot or you can let the Zendesk Answer Bot fly solo on your website chat, within mobile apps, or for internal teams on Slack.

Best AI Chatbot To Be Your Personal Assistant – x.ai

Are you looking for ways to increase productivity and reduce time doing administrative tasks? x.ai is the best personal assistant chatbot that can schedule meetings and follow up to confirm times with attendees. Once you have an account, it’s as simple as CC x.ai on an email. It connects to your calendar and will coordinate with guests to find a time that works.

REVE Chat

REVE is a powerful chatbot creation platform that makes creating, training, and deploying chatbots easy. With its unique developer environment, you can make complex bots quickly and easily.

It has a customer support team available 24/7 to provide support or quick tutorials on setting up your bot within seconds. REVE works with Facebook, WhatsApp, Viber, Telegram, making it an easy choice for businesses wanting a more customized chat experience. Additionally, you can add artificial intelligence capabilities such as natural language processing (NLP) through third-party integrations like Microsoft Azure.

Giosg

Giosg is an AI-powered platform that helps you turn your everyday relationships into opportunities. Moreover, Giosg’s AI chatbot uses an advanced machine learning engine to match visitors’ chat messages that AI fetches from its Knowledge Base to create meaningful and valuable connections.

 With Giosg’s bot technology, you can initiate interactions from Facebook Messenger, SMS, and email — helping to create an effective relationship with customers while keeping your inbox organized. What’s more? It has 1200+ customers. Giosg’s real-time metrics show you how many discussions AI has effectively automated, as well as how well your virtual assistant has handled responses inside the conversations.

EBI.AI

EBI.AI is one of the most popular Natural Language Processing (NLP) and Machine Learning in general Chatbots platforms available online. It allows you to create a full-featured business chatbot with ease and simplicity; all that’s needed is an idea. They have you covered with their extensive range of templates.

EBI.AI is best suited for businesses looking for enterprise solutions on NLP technology, which multiple users or employees will use over a large support team. Plus, they have a great FAQ page if you ever get stuck during setup.

Chatfuel

Chatfuel is one of the most popular AI chatbot platforms, and it’s easy to see why. It offers a simple, user-friendly interface that makes creating bots a breeze. The platform also has many features, including creating bots for Facebook, Telegram, and WhatsApp. You can also use Chatfuel to create chatbots for your website or app.

Chatfuel integrates simple editing tools, multi-user accounts, and neuro-linguistic programming (NLP), as well as seamless third-party integration and analytics technology into its bot builder platform.

The Best AI Chatbots can unlock incredible efficiency, but you need to select the right AI partner. The breadth of AI chatbots available today is incredible. The best business-specific AI chatbots are focused on a core use case – whether it’s customer service, surveys, administrative tasks, or sales. With 53% of organizations expecting to use chatbots within 18 months, it’s crucial that teams adopt the right technology that prioritizes the end-user experience, exceeds goals, is easy to adopt and works seamlessly with other business systems. Therefore, as an increasing number of companies claim to have sophisticated AI platforms, not all AI chatbots are created equal.

One of the most talked-about tech trends today is artificial intelligence. While there are many ways to use artificial intelligence, chatbots are one of its most popular applications. We’ve listed the ten best chatbot platforms above.

Choose one and create your chatbot that can automate repetitive tasks and free up some time in your schedule for more important things. Besides, if you need expert help to develop or deploy chatbots services on your app or website, reach out to software development companies.

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